If you do it all correctly but failed to register the software successfully, kindly send the screenshot of the registration window to our customer support team. It's not a good idea to type it manually. You're recommended to copy and paste them into the proper text field in the registration window. Wrong spelling of your licensed e-mail address or registration codeīoth licensed e-mail and registration code are case sensitive. Ensure you've downloaded the software from the Download URL provided in the registration e-mail.įor Mac users: Start the software, go to software name >About software name in the top menu bar, and you'll see the version there.įor Win users: Start the software, go to Help >About in the file menu bar, and you'll see the version there.Ĥ. The registration code you've received from us can only be used to register the latest version of the software. The registration code doesn't match the version If you downloaded and installed the latest version, you should go to our Support Center and retrieve the registration code for the latest version.ģ. Usually, the registration code you received from us is only valid for the very version you've purchased. You upgraded the software, but using an old registration code Generally you will receive the registration code via e-mail within one hour after order is successful. Make sure the registration code is for the software you're registering.Ģ. The software you are registering is NOT the software you've purchased. The following possibilities may result in an Invalid Registration Code message.ġ.
